# Food delivery

# Delivery processes

Here are the basic processes of Zeek food delivery:

  1. Store assignment by Zeek.
  2. Get quotations.
  3. Customer places order in App.
  4. Creates delivery order.
  5. Zeek assigns partner.
  6. Partner accepts order.
  7. Partner proceeds to store (merchant).
  8. Partner arrives store (merchant).
  9. Delivering, partner proceeds to customer location.
  10. Partner arrives customer location nearby.
  11. Customer receives food. Order is completed.

# Standard API flow

The standard API flow diagram demonstrates a food ordering app interacting with Zeek Open API. It also highlights the API in use.

image

# Order status code

During delivery process, system will update status by status codes. Developer can receive the latest status update by Order status update callback. Here are the status codes.

Order status Description Provide in callback
9001 Order is created No
9005 Partner accepted order Yes
9010 Partner arrived merchant nearby Yes
9011 Partner arrived merchant Yes
9015 Delivery in progress Yes
9017 Partner arrived destination nearby Yes
9021 Order is completed Yes
9025 Order is cancelled - before partner picked up food Yes
9026 Order is cancelled - after partner picked up food Yes
8001 Another partner is assigned No
Please contact Zeek team should you require this status.

image

# Time prediction (ETA)

In delivery journey, merchants need the time required in different delivery processes for operations. On the other hand, we can provide better user experiences to customer by povide the time prediction. Therefore, Zeek builds several time prediction models by machine learning. Developers can retrieve the time prediction via Open APIs.

# Accept time

Definition: Before delivery order is created. If a merchant is going to create an order in Zeek platform, the predicted time required for a partner to accept that order.

Suggested usage: Display the time on the order taking interface, so that store mananger knows the time.

API: API-3.2.3

image

# Showup time

Definition: After partner accepts an delivery order,the predicted time required for a partner to arrive store / merchant.

Suggested usage: Display the time on the order taking interface, so that store manager knows the time.

API: API-3.4.2

image

# Quote time

Definition: Before delivery order is created. If a merchant is going to create an order in Zeek platform, the predicted time required for the food to be delivered to customer.

Suggested usage: Display the time on customer interface, so that he knows the time before placing order.

API: API-3.2.2

image

# Delivery time

Definition: After order is created, the predicted time required for the food to be delivered to customer.

Suggested usage: Display the time on customer interface, so that he knows when will the food be delivered.

API: API-3.4.3

image